Last updated: August 10, 2026

This Refund Policy applies to eligible purchases made directly from Trumiq, Inc. It does not limit any refund, cancellation, chargeback, or consumer right that cannot lawfully be waived.

1. Free Features and Purchase Disclosures

Free features are available without a paid subscription. Before any paid enrollment, the checkout screen will display the price, billing interval, trial or promotional period (if any), automatic-renewal terms, and how to cancel.

2. Cancellation

You may cancel an online subscription online through account settings or by contacting support. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. Premium access continues until then unless the checkout screen states otherwise. No further charge will be made after an effective cancellation.

3. Refund Eligibility

First purchase: a first-time subscriber may request a full refund within 48 hours after the initial purchase.
Billing error: duplicate charges, charges after an effective cancellation, or another verified processing error will be refunded in full.
Extended service outage: if the paid Service is unavailable for more than 72 consecutive hours due to an issue under our control, you may request a reasonable prorated refund.
Non-waivable rights: we will provide any refund or remedy required by applicable law or by the terms shown at checkout.

4. Generally Non-Refundable Circumstances

Except where law requires otherwise, we generally do not issue refunds for a request made more than 48 hours after a first purchase, unused time after cancellation, dissatisfaction with an AI compatibility result, a suspension for material violation of the Terms, or a change in personal circumstances. AI assessments are not guarantees.

5. How to Request a Refund

Email [email protected] from the address associated with the purchase. Include the purchase date, transaction or receipt identifier if available, and a short explanation. Never send a full payment-card number. We aim to respond within 5 business days.

6. Processing Time

Approved refunds are returned to the original payment method. We submit an approved refund promptly; it commonly appears within 5–10 business days, but the final posting time depends on the payment provider and financial institution.

7. Chargebacks

You may contact us first so we can investigate a billing problem quickly, but this policy does not require you to waive or delay any chargeback or dispute right provided by law or your card issuer.

8. Changes

We may update this policy prospectively. The updated date will appear above, and we will provide notice of material changes where required.

9. Contact

Trumiq, Inc.
[email protected]